Our Approach to Returns

Larry's Golf Carts wants customers to understand the products they are purchasing and the procedures that apply if a problem arises after the transaction.

Because a complete golf cart is significantly different from a small shippable accessory, the same return procedure may not be appropriate for every product.

Return eligibility is therefore reviewed according to the product, condition, transaction information, reason for the request and other relevant circumstances.

To request a return, contact Larry's Golf Carts and provide enough information for us to identify the transaction and understand the reason for the request.

Please be prepared to provide:

• Your name and contact information.
• Order number or purchase documentation.
• The product involved.
• The reason for requesting the return.
• A description of any reported problem.
• Photographs where relevant.
• Other information reasonably necessary to review the request.

You can contact us at +1 937-441-8846.

Please contact us and receive applicable return instructions before shipping, delivering or otherwise transporting a product back to Larry's Golf Carts.

This is particularly important for complete golf carts because their size and transportation requirements can create substantial logistical costs.

An unauthorized return may create unnecessary transportation, handling or delivery complications.

Return eligibility may depend on factors including:

• The type of product.
• The condition in which it was sold.
• The reason for the return request.
• The condition of the product when returned.
• Whether the product has been used after purchase.
• Whether parts or accessories have been installed.
• Whether the product has been modified or damaged.
• Whether the product was customized or specially ordered.
• The transaction-specific terms provided at purchase.

Any applicable legal rights are not removed by this policy.

Any return timeframe applicable to a purchase should be stated in the product, order or transaction information provided to the customer.

Because different product categories and transactions may have different return conditions, customers should not assume a return period that has not been communicated for their specific purchase.

If you are uncertain about the timeframe applicable to your order, contact Larry's Golf Carts promptly after receiving the product.

Complete golf carts require special consideration because they are large products that may require specialized transportation.

If you wish to request the return of a golf cart, contact Larry's Golf Carts before arranging transportation.

The return request may be reviewed based on:

• The cart's condition when sold.
• The condition at the time of the return request.
• Usage after delivery or collection.
• Any modifications made after purchase.
• The reason for requesting the return.
• The applicable transaction terms.
• Transportation arrangements.

Pre-owned golf carts may show normal wear consistent with their age, previous ownership and disclosed condition.

Normal characteristics that were reasonably disclosed before purchase should not automatically be treated as shipping damage or a product defect.

Customers should review our Product Condition Policy before purchasing pre-owned inventory.

Return eligibility for parts and accessories may depend on their condition, installation status, packaging, compatibility and applicable transaction terms.

Where reasonably required for an approved return, the product should be returned with the components, accessories, documentation or packaging that were originally supplied with it.

Products that have been installed, altered, damaged or materially used may have different return eligibility from unused products.

General Return Review Guide

Customers should inspect their order promptly after delivery or collection.

If a product appears to have sustained significant damage during transportation, document the condition and contact Larry's Golf Carts as soon as reasonably possible.

Useful documentation may include:

• Photographs of the affected area.
• Photographs of relevant packaging where applicable.
• Delivery documentation.
• Your order information.
• A clear description of the damage.

Please also review our Shipping Policy.

If you believe you received a materially different product from the one ordered, contact us promptly.

Do not install, modify or extensively use an incorrectly supplied product before contacting us where doing so could make it more difficult to verify or resolve the issue.

Provide your order information and photographs where appropriate.

If you believe a product materially differs from the condition described at the time of sale, contact us with details of the concern.

For pre-owned products, normal age-related or disclosed wear must be distinguished from a material discrepancy in the product's representation.

Review our Product Condition Policy for more information.

Subject to applicable law and the specific terms of the transaction, return eligibility may be affected where a product:

• Has been materially damaged after delivery or collection.
• Has been altered or modified after purchase.
• Has been improperly installed or used.
• Is missing material components supplied with the purchase.
• Was specially customized for the customer.
• Was specially ordered under terms limiting cancellation or return.
• Shows damage resulting from misuse or neglect.
• Is otherwise outside the applicable return terms.

Nothing in this section removes rights that cannot lawfully be excluded.

Products ordered or prepared specifically to a customer's requested configuration may have different return conditions from ordinary inventory.

This may include certain custom accessories, modifications, special orders or other products prepared specifically for the transaction.

Customers should confirm applicable cancellation and return terms before authorizing customized work or a special-order purchase.

Products purchased through a pre-order arrangement may be subject to additional terms concerning availability, cancellation and fulfillment.

Please review our Pre-Order Policy before placing a pre-order.

Responsibility for return shipping or transportation costs depends on the reason for the return, the product, the circumstances and the applicable transaction terms.

Because transporting a complete golf cart can involve substantial costs, customers should not independently arrange return transportation before contacting Larry's Golf Carts.

Where a customer is responsible for return transportation under the applicable terms, those costs may be the customer's responsibility. Where an error attributable to Larry's Golf Carts requires an approved return, the appropriate transportation arrangement will be determined as part of the resolution.

Larry's Golf Carts does not use this general policy to create an automatic restocking fee for every return.

If a particular transaction is subject to a restocking, transportation, special-order or other return-related charge, that charge should be communicated as part of the applicable transaction or return terms.

Any charges applied will remain subject to applicable law.

An approved returned product may be inspected after it is received to confirm its identity, condition and compliance with the applicable return authorization.

Inspection may consider whether:

• The correct product was returned.
• The product has been damaged after purchase.
• Components or accessories are missing.
• Unauthorized modifications were made.
• The reported condition is consistent with the return request.

A refund is issued when the circumstances of the transaction qualify for a refund and any applicable return requirements have been satisfied.

The amount refunded will depend on the transaction, approved resolution, applicable charges and any amounts that are properly non-refundable under the applicable terms and law.

Where reasonably possible, an approved refund may be returned through the applicable original payment method or another appropriate method agreed for the transaction.

Customers may be asked to provide information reasonably necessary to complete a legitimate refund.

For additional payment information, review our Payment Policy.

Once a refund has been approved and processed by Larry's Golf Carts, the time required for the funds to appear can depend on the applicable bank, card issuer, payment provider or financial institution.

The processing time of an independent financial institution is outside our direct control.

Where permitted by applicable law and the transaction terms, the amount of an approved refund may be affected if a returned product has suffered customer-caused damage, is missing material components or otherwise does not meet the applicable approved-return conditions.

Any such adjustment should reflect the circumstances of the particular return rather than an arbitrary deduction.

Whether an exchange is available depends on product availability and the circumstances of the transaction.

An individual pre-owned golf cart may be unique inventory, meaning an identical replacement may not be available.

Where an exchange is appropriate but an identical product is unavailable, available alternatives can be discussed with the customer.

A cancellation request generally concerns an order before fulfillment has been completed, while a return generally concerns a product after delivery or collection.

If your order has not yet shipped or been collected and you want to stop it, review our Cancellation Policy and contact us promptly.

A product issue does not always require a return.

Where an applicable warranty covers the reported problem, inspection, repair, component replacement or another warranty remedy may apply instead.

Review our Warranty Policy before arranging unauthorized repairs when you believe the issue may be covered by a warranty.

Refusing delivery does not automatically establish an approved return, refund or cancellation.

If you believe there is a legitimate reason not to accept a delivery, contact Larry's Golf Carts promptly so the circumstances can be reviewed.

If you believe there is an error with your order, payment or refund, please contact Larry's Golf Carts first so we have an opportunity to review the transaction and address the concern.

Nothing in this policy prevents a customer from exercising legitimate rights available through a payment provider or applicable law.

Customers should retain order confirmations, receipts and other relevant purchase documentation.

These records may help identify the transaction and allow a return, refund, warranty or delivery concern to be reviewed more efficiently.

This policy is intended to explain Larry's Golf Carts' return and refund procedures and does not remove rights or remedies that cannot lawfully be excluded or restricted.

Where applicable law provides rights that differ from or exceed a contractual provision in this policy, those legal requirements will apply.

Larry's Golf Carts may update this Refund & Returns Policy to reflect changes to products, fulfillment practices, business operations or applicable requirements.

The current version will be published on this page.

Related Customer Policies

Return and refund requests may also involve shipping, payment, cancellation, product condition or warranty terms.

Please review our Shipping Policy, Payment Policy, Cancellation Policy, Product Condition Policy, Product Authenticity Policy, Warranty Policy, Pre-Order Policy and Terms & Conditions.